Front Office Services NC II is a TESDA-registered qualification that equips learners with the essential competencies required to work effectively in the front office department of hotels and other accommodation establishments. The program focuses on the development of both technical and soft skills necessary to deliver high-quality guest service and maintain smooth hotel operations. Learners are trained in handling reservations, guest registration, check-in and check-out procedures, cashiering, telephone operations, and room assignment systems, as well as managing guest requests, concerns, and complaints in a professional manner.
The course also highlights the importance of communication skills, customer service orientation, teamwork, and problem-solving abilities, as these are critical in creating a welcoming atmosphere and ensuring guest satisfaction. Trainees are taught to use front office technology and systems, maintain accurate records, and coordinate efficiently with other hotel departments to meet guest needs and expectations.
By completing the Front Office Services NC II qualification, graduates will demonstrate the competencies to:- Receive and Process Reservations
- Operate Computerized Reservations System
- Provide Accommodation Reception Services
- Conduct Night Audit
- Conduct Club Reception Services
- Provide Concierge and Bell Services
- Provide Cashiering Services
This qualification prepares individuals for employment as Front Office Attendants, Receptionists, Guest Service Agents, Reservation Staff, or related positions in the hotel and tourism industry. With the right skills, work values, and professionalism, graduates of Front Office Services NC II are equipped to contribute to excellent customer experiences and the overall success of hospitality organizations.
- Teacher: ESTELLA P. MARAÑA
- Teacher: ARIEL RONATO