- Teacher: NANCY ACABODILLO
- Teacher: CRECENCIANA BATALAN
Course Overview: Operations Management
This course introduces students to the principles, tools, and practices of Operations Management, focusing on their application in the culinary, hospitality, and tourism industries. It explores how businesses design, manage, and improve systems and processes to deliver high-quality products and services efficiently. Students will learn to balance cost, quality, speed, and customer satisfaction which are the key drivers in competitive service industries.
Topics include process design, supply chain and inventory management, capacity and scheduling, quality assurance, sustainability, and service innovation. Real-world examples from restaurants, hotels, resorts, and tourism establishments will be used to link theory with practice.
By the end of the course, students will be able to analyze operations issues, apply problem-solving strategies, and recommend improvements that enhance productivity, guest experiences, and business performance. This foundation prepares them for leadership roles where operational excellence directly impacts customer satisfaction and organizational success.
- Teacher: ELREY ELMOORE ABELLA
- Teacher: NANCY ACABODILLO
- Teacher: CRECENCIANA BATALAN
This is a course in supply chain management (SCM), a term which denotes the integration of key business processes from end user through original supplier for the purpose of adding value for the firm, its key supply chain members, to include customers and other stakeholders. This course presents a framework for SCM that requires cross-functional integration of key business processes within the firm and across the network of firms that comprise the supply chain. This course approaches SCM from a managerial perspective and introduces concepts in a format useful for management decision making. basic terms, concepts, and principles are examined in light of how they interrelate and interface within the firm and across the supply chain. Illustrations are taken from corporate applications of these concepts to show how supply chain management can be implemented.
- Teacher: ROSELYN AREVALO
- Teacher: MARIA FIL NARCISO
This book was written to help tourism professionals understand and adapt to these diversities to become successful and contribute to our country's image of being a hospitable nation. Hospitality includes acceptance of diverse cultures in this specific context.
The book will explore multicultural diversity starting with the basic principles and concepts, followed by an experiential perspective that will show how these concepts are practiced. Balancing concepts with cases of real day-to-day experiences is the best way to carry these lessons in our lives as tourism professionals. Activities are included to expound on the concepts learned from each chapter. Exploring the concepts practiced in the experiences of the students and teachers will encourage them to learn from each other.
- Teacher: CHRISTIAN HONORARIO
The course aims to develop knowledge, skills, and attitudes in ensuring the work environment of the organization fits the industry professional. Topics include planning and designing workstations to create efficient and effective workplaces, selecting workstation furnishings to provide flexibility and adaptability for workers, designing lighting for proper illumination in work areas, and creating work areas where noise is controlled for normal operation to be done in the work station.
- Teacher: CAMILLE ALANA
- Teacher: ELLA JOY FLORES
This course deals with interactions between science and technology and social, cultural, political and economic contexts that shape and are shaped by them. (CMO No. 20, series of 2013) this interdisciplinary course engages students to confront the realities brought about by science and technology in society. Such realities pervade the context of society with all its socio-political, cultural, economic, and philosophical underpinnings at play. This course seeks to instill reflective knowledge in the students that they are able to live a good life and display ethical decision making in the face of scientific and technological advancement. This course includes mandatory topics on climate change and environmental awareness.
- Teacher: PONCIANO JR EROJO
- Teacher: KURT ANGELO ORILLANA
- Teacher: LEIRA RONATO